Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept Shop Pay, PayPal, Visa, Mastercard, and American Express. All payments are processed securely using encrypted checkout systems for your protection and peace of mind.
Where do your products ship from?
Our products are shipped directly from our trusted partners across the UK, Europe, and Asia. Working with multiple international suppliers allows us to offer a diverse range of quality items at competitive prices. Depending on your order, some items may ship separately.
How long will delivery take?
Our average delivery time is 7 working days. You’ll receive a tracking email once your order has been dispatched so you can follow its progress easily.
Do you ship internationally?
Yes! We offer worldwide tracked shipping and provide free shipping on all orders over £30.
Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number by email. You can also track it anytime through our Track Your Order page.
What is your return policy?
We offer 30-day easy returns from the date of delivery. Items must be unused and in their original packaging. Please refer to our Refund Policy page for detailed steps.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing them. After that, your order will begin processing. If you need help, contact our support team right away.
How can I contact customer support?
Our Customer Support Team is available 24/7 by email. We aim to respond promptly to every query and ensure a smooth shopping experience.