faq

1. What is your return and refund policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a refund or exchange. The product must be in its original condition. Please contact our support team before initiating a return.

2. How long does shipping take?
Orders are typically processed within 1-2 business days. Standard transit time takes 7-10 business days, depending on your location. You will receive a tracking number once your order has been shipped.

3. Do you ship internationally?
Currently, we only ship within [list of available countries]. We do not offer international shipping beyond these regions at this time.

4. How can I contact customer support?
You can reach our customer support team via email at info@eastrus.com or by calling +447936613504. Our support hours are 09:00 AM to 09:00 PM (Monday to Friday), and we strive to respond to inquiries within 24 hours.

5. Do you offer a warranty on your products?
Yes, we provide a standard 30-day warranty on all products. If your item arrives damaged or becomes defective within this period, please contact us for assistance.

6. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the courier’s tracking portal.

7. What payment methods do you accept?
We accept the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • PayPal

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • Union Pay
    All prices and figures are listed in GBP.

8. Is my payment information secure?
Yes, we use Secure Sockets Layer (SSL) technology to provide the safest and most secure shopping experience possible. SSL encrypts sensitive information such as passwords and credit card details during online transactions. Additionally, our site is PCI DSS Compliant, ensuring secure handling of payment data. Your card number is never stored on our servers; we only have access to your billing and shipping details along with the last four digits of your card for reference.

9. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact us as soon as possible if you need to make any changes.

10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will arrange for a replacement or refund as per our return policy.

Business Information:
Company Number: 16324766
Business Address: 232 Wellington Road South, Hounslow, TW4 5JL, United Kingdom
Business Email: info@eastrus.com
Phone Number: +447936613504
Business Hours: 09:00 AM to 09:00 PM (Monday to Friday)
Cut-off Time: 09:00 PM